REFUND & RETURN POLICY

Last updated: July 11, 2026

PEAKLETHICS offers returns and exchanges for eligible products within 3 days from the delivery date. The return or exchange button is available from your order history and tracking page only during this window.

1. Return & Exchange Window

• Return or exchange requests must be raised within 3 days after the order is marked delivered.
• Requests raised after the 3-day window are not accepted by the portal.
• A valid reason is required for every return or exchange request.

2. Product Eligibility

• The product must be unused, unwashed, undamaged, and in saleable condition.
• Tags, labels, original packaging, and invoice should be kept intact.
• Products with stains, odour, damage, missing tags, or usage marks may be rejected.
• Hygiene-sensitive products, final-sale items, and customized items may not be eligible unless defective or incorrectly delivered.

3. How Returns Work

Start your request from the Return & Exchange Portal. Once a return pickup is initiated, courier pickup details will be visible in your order details and may also be sent by email/SMS.

Refunds are processed only after pickup is completed by the courier partner and the returned product passes quality checks.

4. COD Refunds

For Cash on Delivery orders, refunds are processed through UPI transfer. You must provide the correct UPI ID while creating the return request. PEAKLETHICS is not responsible for delays or failed transfers caused by an incorrect UPI ID.

5. Prepaid Refunds

For prepaid orders, eligible refunds are initiated to the original payment method used during checkout. Bank/payment provider timelines may vary, but the amount usually reflects within 5-7 business days after initiation.

6. Exchanges

Exchanges are allowed only for the same product against an available size or colour variant. Once the returned item is picked up and accepted, the replacement order is created as an Exchange Prepaid order with no additional payment collected for the approved exchange.

7. Partial Returns

If your order has multiple products or multiple quantities, you may request return/exchange only for selected eligible items. Refund value is calculated only for the approved returned item quantity, after applicable discounts and adjustments.

8. Need Help?

For return, exchange, or refund help, contact support@peaklethics.com or WhatsApp +91 9464943293.